Privacy Policy

Last Updated: November 23, 2025

Krraptik ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website krraptik.com and use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Enroll in courses or programs
Complete quizzes and assignments
Contact us via email or contact forms
Subscribe to newsletters or notifications
Participate in surveys or feedback forms

This information may include:

Full name
Email address
Phone number
Payment information
Educational background
Profile photo
Country of residence

1.2 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

IP address
Browser type and version
Device information
Operating system
Access times and dates
Pages viewed and links clicked
Referring website addresses

1.3 Learning Data

We collect information related to your learning activities, such as:

Quiz and test scores
Assignment submissions
Course progress and completion rates
Time spent on activities
Interaction with gamified elements
Learning preferences and patterns

2. How We Use Your Information

We use the collected information for various purposes:

To provide, maintain, and improve our educational services
To process your registrations and enrollments
To deliver personalized learning experiences
To assess your performance and provide feedback
To communicate with you about courses, updates, and announcements
To process payments and prevent fraudulent transactions
To respond to your inquiries and support requests
To send administrative information and service updates
To analyze usage patterns and optimize platform performance
To conduct research and development for educational improvement
To comply with legal obligations
To enforce our terms and conditions

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. Technologies we use include:

Essential Cookies: Required for the platform to function properly
Performance Cookies: Help us understand how visitors interact with our platform
Functional Cookies: Enable personalized features and preferences
Analytics Cookies: Collect data about platform usage and performance

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Payment processing
Email delivery services
Cloud hosting providers
Analytics services
Customer support tools

4.2 Educational Institutions

If you are enrolled through an educational institution or organization, we may share your learning progress and performance data with that institution.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Learning data and performance records may be retained for educational continuity and certification purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication procedures
Secure backup systems
Employee training on data protection

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Restriction: Request restriction of processing your information
Data Portability: Request transfer of your data to another service
Objection: Object to our processing of your information
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

8. International Data Transfers

As a transnational learning platform, your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our platform is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Third-Party Links

Our platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Marketing Communications

We may send you marketing communications about our courses, programs, and services. You can opt out of receiving marketing emails by:

Clicking the unsubscribe link in any marketing email
Updating your communication preferences in your account settings
Contacting us directly at [email protected]

Please note that even if you opt out of marketing communications, we will still send you essential service-related communications.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

Posting the updated policy on this page
Updating the "Last Updated" date
Sending you an email notification for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Krraptik
181 Orchard Rd, #03-07 Orchard Central
Singapore 238896
Email: [email protected]
Phone: +65 6782 8900

14. Data Protection Officer

For privacy-related inquiries or to exercise your rights, you may contact our data protection team at [email protected] with the subject line "Privacy Request."

15. Consent

By using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.